You are welcome to contact me at any time to place an order for spare parts or for enquiring on sending your TiVo to me for hardware modifications or repairs. It is probably best to email me for this as it will establish an easier method for communicating bank details and shipping addresses.
You are also welcome to contact me with any hardware questions or for hardware assistance (that is, all the physical electronic bits that make up a TiVo). Being an electronics technician by trade I have not spent a lot of time with the finer points of the TiVo software. If you fit the category of someone who has just received their TiVo and need help with simply loading the software or working out how to connect it up and do the Guided Setup then I am not the person you should be asking. For that and other software related matters please direct them to the OzTiVo website or OzTiVo forums (links on the left sidebar) where there are other people in the TiVo community who can help
If however your problem is because your TiVo has suddenly stopped working or does not seem to be functioning like it should and you are seeking some advice then by all means contact me. I'm happy to provide first point of contact correspondence so long as you are aware that if your problem turns out not to be hardware related then I will direct you to a more appropriate area who may be able to assist.
Please bear in mind that ultimately there is no "help desk" for TiVo outside it's intended service area of the USA, UK and China. Therefore for all other areas, including Australia and New Zealand, TiVo should never be considered as an off the shelf "plug and play" consumer item, but instead a hobbyist experimental device. While plenty of people (including myself) have helped get TiVo to a very high standard in areas not covered with a proper TiVo service this is a volunteer based venture, and as such nobody in the OzTiVo or nzTiVo community should be considered as being obligated to help if time does not permit.
My email address for contacting me is:
Apologies for the weird way of displaying my email address as it is to combat spam.